Privacy Policy

At Bishop Plumbing and Heating, Inc., your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal information when you use our online platform and services. We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable privacy laws to safeguard your data.

Information We Collect

We collect personal information that you provide directly to us when you use our services or contact us, including but not limited to:

• Contact details such as your name, postal address, phone number, and email address.
• Information related to service inquiries, appointments, and service agreements.
• Payment information necessary to process transactions.

We may also collect certain technical data automatically when you interact with our website, such as IP addresses, browser type, and usage data for analytics and improving our service.

How We Use Your Information

We use your personal information for purposes including:

• Providing and managing plumbing, heating, ventilation, and air conditioning services.
• Scheduling and confirming appointments and emergency support.
• Communicating important service updates, offers, and information relevant to your service experience.
• Processing payments and maintaining records for billing and warranty purposes.
• Complying with legal and regulatory obligations.
• Enhancing the security, functionality, and user experience of our online platform.

Legal Basis for Processing Personal Data

Under GDPR, we process your data based on the following legal grounds:

• Your consent, where requested and granted.
• Performance of a contract or pre-contractual measures with you.
• Compliance with legal obligations.
• Legitimate interests, such as improving our services and ensuring security, balanced against your privacy rights.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in delivering our services, including contractors and billing processors. All third parties are required to protect your information in accordance with this policy and applicable laws.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, to comply with our legal obligations, resolve disputes, and enforce agreements.

Your Rights under GDPR

You have certain rights regarding your personal data, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request the deletion or restriction of your data, subject to legal or contractual exceptions.
• Object to processing based on legitimate interests or direct marketing.
• Receive your personal data in a structured, commonly used format and transmit it to another controller (data portability).
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us by mail at the address below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our team members are trained to handle your data responsibly and securely.

Children’s Privacy

Our services are not directed at children under 16 years old, and we do not knowingly collect personal data from children. If we become aware of such data, we will take prompt steps to delete it.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

If you have any questions or concerns regarding our privacy practices or wish to exercise your rights, please contact: